Refund policy

Last updated: 15 October 2026

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

14-day refund, no questions asked

If you are not happy with the VIP Pass, you can request a full refund of any payment (the first month or any renewal) within 14 days of that payment, without giving a reason and even if you have already used the VIP perks.

How to request it

• At paddle.net, looking up your purchase with the email you paid with, or by replying to the receipt Paddle sent you.
• Or by writing to us at hola@strollverse.com from your account email: we will process it with Paddle.

The money goes back to the same payment method, usually within a few business days depending on your bank. When a payment is refunded, the VIP for that period is removed.

Cancelling the subscription

Cancelling and requesting a refund are different things. You can cancel at any time (from the link in the Paddle email or at paddle.net): you will not be charged again and you remain VIP until the end of the paid period. If you also want the money for that last payment back, request a refund within 14 days.

After 14 days

After that period we do not usually refund the current period, but we will if the game has not worked for reasons on our side, if you were charged by mistake or twice, if we close your account without you having breached the terms, or if we shut the game down. Write to us and we will look into it.

Right of withdrawal (EU)

As a consumer in the European Union you have a 14-day right of withdrawal for distance contracts. This policy respects and extends it: a refund within 14 days is always granted, even if you have already started using the VIP Pass.

We may only refuse a refund in cases of evident fraud or abuse (for example, payments made with stolen payment methods).